We’ve answered the most common questions about our products, orders, and process below.
If you need anything else, feel free to contact us.
Orders & Products
Q: Are Rabanizz products made to order?
Yes. Each piece is made to order to reduce waste and avoid excess production. This allows us to work intentionally and responsibly.
Q: Can I cancel or modify my order after placing it?
Once an order is placed, production begins shortly after. For this reason, we’re unable to cancel or modify orders once confirmed.
Q: Will sold-out items be restocked?
Some designs may return, while others remain limited. Availability depends on production timelines and material sourcing.
Shipping
Q: Where do you ship from?
Orders are fulfilled through our production partners and shipped from locations based on your destination.
Q: Do you ship internationally?
Yes, we ship internationally. Shipping availability and timelines vary by region.
Q: How long does shipping take?
Production typically takes a few business days, followed by shipping. Estimated delivery times are shown at checkout.
Q: How are shipping costs calculated?
Shipping costs are calculated automatically at checkout based on your location, order size, and fulfillment method.
Returns & Exchanges
Q: Do you accept returns or exchanges?
Because our products are made to order, we don’t accept returns or exchanges for size selection or change of mind.
Q: What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number. We’ll arrange a replacement or refund.
Size & Fit
Q: How do I choose the right size?
Each product page includes a size guide to help you select the best fit. We recommend reviewing measurements carefully before ordering.
Q: Do your garments have a relaxed or fitted silhouette?
Most Rabanizz pieces feature a relaxed, contemporary fit. Specific fit details are mentioned on individual product pages.
Care & Materials
Q: How should I care for my garments?
We recommend gentle washing in cold water and air drying to preserve fabric quality and prints. Detailed care instructions are included with each product.
Q: What fabrics do you use?
We prioritise responsible materials chosen for durability, comfort, and reduced environmental impact. Fabric details are listed on each product page.
Brand & Process
Q: Where is Rabanizz based?
We’re based in India and work globally. Our work is shaped by landscapes, cultures, and communities across regions.
Q: Do you collaborate with artists or organisations?
Yes. Some collections involve collaborations rooted in shared values around culture, craft, and storytelling.
Support
Q: How can I contact Rabanizz?
We aim to respond thoughtfully and within a reasonable timeframe.